About me
Brent M. Dixon
7200 Alpha Ct., Fredericksburg, VA 22407
(email address removed)
PROFESSIONAL PROFILE:
United States Air Force Veteran currently pursuing masters in project management with over ten years information and operations management experience.
EDUCATION:
Masters of Science, Project Management September 2014
Keller Graduate School of Management
Bachelor of Science, Business May 2012
Full Sail University
Information Management Apprentice, Certification February 2000
United States Air Force Community College
TECHNICAL SKILLS:
• Adobe Reader, Acrobat, Flash, Fireworks and Bridge CS4
• Windows Microsoft Word, Excel, Power Point, Entourage, Outlook & Outlook Express, Project 2010
WORK EXPERIENCE:
TeleTech Fredericksburg, VA October 2011 – January 2013
Technical Support Consultant/CSR
• Assisted over 100 consumers per day, daily provided antivirus subscriptions and Best Buy products
• Provided customers with site navigation, online orders, and additional inquiries
• Processed over 100 payments per day, updated payment information for consumer profiles
Sutherland Global/Cox Communications Fredericksburg, VA March 2012 – September 2012
Technical Support Consultant/Tier I
• Utilized various programs to establish consumer internet connection
• Fulfilled three internet upgrades sales quota during troubleshoot
Sunline Mesh Fredericksburg, VA January 2010 – October 2011
Director of Marketing
• Daily research, data entry, market analysis of current and projected consumers
• Collaborated promotional, sales, and distribution logistics with partner companies
• Weekly briefed C.E.O. status updates via MS Excel & Access Spreadsheets
• Created monthly, quarterly, and annual marketing reports
Media General Fredericksburg, VA June 2009 – October 2009
Advertising Operations Clerk
• Composed, revised, proofread, and implemented articles into publication
• Once a week, prepared and submitted 100 legal affidavits
• Monitored Help Desk/Switchboard activities
• Assisted with article creation, sales, and marketing
Family Daycare Facility Fredericksburg, VA January 1999 – October 2012
Information/Operations Manager
• Composed grant proposal drafts for inventory acquisition
• Assured schedules were in place for staff, parents, and children
• Marketed daycare likeness to potential clients
United States Air Force Biloxi, MS October 1999 – March 2002
Information Management Apprentice
• Managed information, workgroups, and orderly room administrative functions
• Troubleshot WAN, MAN, LAN connectivity issues
• Composed and presented power point presentations for officers conference meetings
• Maintained secret clearance until honorably discharged
Tidewater Community College Virginia Beach, VA September 1998 – October 1999
Computer Instructor Assistant
o Counseled T.C.C. students basic computer functions
o Tutored students with classes that required computer applications
Sentara Norfolk General Hospital Norfolk, VA January 1997 – September 1998
Pharmacy Technician
o Utilized chemistry lab pharmaceuticals to prepare meds for distribution
o Filled prescription orders for each pharmacy of nine floors for patients
EDUCATION/PROFESSIONAL & AFFILIATIONS CERTIFICATIONS:
• Bachelor of Science in Business, Full Sail University, Winter Park, Florida, May 2012
• Information Management Apprentice, United States Air Force, February 2000
SKILLS:
• Microsoft Project 2010, Microsoft Office Suite, Mac OS/OS, Keynote, InTuit Accounting, Numbers
• ICOMS, SharePoint I & II, Outlook Express, Adobe Creative Suite, AA, CHSI Developer,
• Analytics, VM Ware, KIQ, Data 1 & 2, ARI, Wi-Fi, Mobile Applications, Online Security,
• Email/Webmail, Troubleshoot, iCloud, iNav, iKnow, PeopleSoft, Avaya, CTI, Provisioning,
• Configuring, NIC, TCP/IP, Business Acumen
